Privacy Policy
Last Updated: 10 June 2025
1. Introduction
Annuora ("we," "our," or "us") is a retirement education and records service operating from 47 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand. This Privacy Policy describes how we collect, use, and safeguard personal information you provide when using our website or services.
We are committed to handling your personal data with care and transparency. If you have any questions about this policy, please contact us at [email protected].
2. Data We Collect
When you contact us or register for a service, we may collect:
- Full name
- Email address
- Phone number (optional)
- Message content you send us
We also collect anonymized technical data through website analytics, including:
- Browser type and version
- Pages visited and time spent
- Referring website
Legal Basis for Processing
- Consent — when you submit a contact form
- Legitimate interest — for website analytics and service improvement
- Contract performance — when you have purchased a service
Data Retention
Contact enquiry data is retained for 24 months. Service participant records are retained for 36 months after service completion. You may request deletion at any time.
3. How We Use Your Data
- To respond to enquiries and provide the services you've requested
- To send you confirmations, updates, and materials related to your service
- To improve our website and understand how it is used
- To comply with our legal obligations under Thai law
We do not use your data for unsolicited marketing communications. If you join the Knowledge Membership, we will send you session updates and material notifications as part of that service. You may opt out at any time by contacting us.
Third-Party Sharing
We do not sell, rent, or trade personal data. We may share data with service providers who assist us in operating this website (e.g. web hosting, analytics), subject to data processing agreements. We do not share data with financial service providers, pension companies, or advertisers.
4. Data Protection Measures
- Website connections are encrypted using TLS/HTTPS
- Personal data is stored on servers with access controls and restricted staff access
- We conduct periodic reviews of our data handling practices
- In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware
5. Cookies
Our website uses cookies to function correctly and to understand how visitors use the site. Cookie types include:
- Essential cookies — required for the website to operate (e.g. your cookie consent preference)
- Analytics cookies — help us understand site usage (can be declined)
- Preference cookies — remember your settings between visits
Full details are in our Cookie Policy. You can manage your preferences at any time on that page.
6. Your Rights
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international frameworks, you have the following rights regarding your personal data:
- Right of access — to request a copy of the data we hold about you
- Right to rectification — to ask us to correct inaccurate information
- Right to erasure — to request deletion of your personal data
- Right to data portability — to receive your data in a structured format
- Right to object — to object to processing based on legitimate interest
- Right to withdraw consent — at any time where processing relies on consent
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee if you believe your rights have not been respected.
7. Third-Party Links
Our materials link to official government and regulatory publications. We are not responsible for the privacy practices of those external websites. We recommend reviewing their privacy policies before providing any personal information to third-party sites.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of our services after an update constitutes acceptance of the revised policy.
10. Contact for Privacy Matters
For questions, access requests, or complaints related to your personal data:
- Annuora
- 47 Phahonyothin Road, Chatuchak, Bangkok 10900, Thailand
- Email: [email protected]
- Phone: +66 81 530 8472